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The Effect of Knowledge, Attitude and Empathy of Care Givers for Elderly on Quality of Service

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KMID : 1152020200040040097
ÀÌÀçÈñ ( Lee Jae-Hee ) - National Health Insurance Corporation

¼ºÁö¾Æ ( Seong Ji-A ) - Daejeon Institute of Science and Technology Department of Nursing

Abstract

Purpose : This study examined the relationships among Knowledge, Attitude, Empathy, and Quality of service in Care givers for elderly.

Methods : Data were collected through self reported structured questionnaire form Care Givers using convenient sampling methods form April 2 to June 30, 2018.

Results : Stepwise regression showed that experience of turnover(0) had the greatest effect on Quality of service(¥â£½0.29, p£¼.005), followed by Total career length(More than 5 years). These variables together explained 22.6% of the Quality of service in Care givers (F£½4.17, p£¼.001).

Conclusion : Therefore, a strategy for reducing turnover and improving Working environment will be needed for increasing Quality of service in Care givers.
KeyWords

Care Givers, Knowledge, Attitude, Empathy, Quality
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